The Stanislaus County Community Service Agency has a range of programs available for the adult population.
We provide protection to the elderly or disabled who are victims of abuse or neglect; we provide help in the home for elderly and disabled adults; and we also provide a safety net for financial assistance to the disabled population not yet eligible for SSI.
Questions about Long Term Care/ABD and MC
This site cannot accept reports of abuse or neglect of elders or dependent adults. To make an APS report call 558-2637 or 1-800-336-4316. This line is available 24/7 and you will be talking with a social worker. Any person who suspects abuse may make a report. The names of reporting parties always remain confidential. This is required by law.
Understanding the Adult Protective Services (APS)
The Stanislaus County APS program investigates reports of abuse, neglect and exploitation of elders* and dependent adults**. Social workers provide services that are focused on stopping the abuse and then helping the individual to develop a plan to remain in a safe environment. All services are voluntary and confidential. Types of abuse include: physical, sexual, abandonment, abduction, isolation, financial and neglect, by self or others.
APS Services Available
- Investigation and evaluation of reports of abuse and neglect
- 24/7 hotline for reporting abuse
- In person response to crisis situations
- Short term case management
- Tangible items to support the case plan
- Coordination of services with other agencies
- Information and education about legal reporting requirements
Links to Other APS Services and Resources
- Secrets in America - a video about the crisis of elder abuse
- National Council On Aging
- Elder Justice Coalition
- National Center for Elder Abuse
- State of California Adult Protective Services Webpage
Links to State APS Reporting Forms (complete online, print, and fax to 1-209-558-2681)
- SOC 341 - Confidential Report - Not Subject To Public Disclosure - Report Of Suspected Dependent Adult/Elder Abuse
- SOC 342 (12/06) - Report Of Suspected Dependent Adult/Elder Financial Abuse - For Use By Financial Insitutions
*elders are those individuals who are 65 years or older.
**dependent adults are those individuals between 18 64 years and have physical or mental limitations which restricts their ability to carry out normal activities or to protect his or her rights.
Frequently Asked Questions
Unless s/he has been conserved, adults have the right to make decisions for themselves. However, skilled social workers will be talking with the individual about the concerns brought up in your report. The social workers help the individual look at the issues and will encourage them to take steps toward their own safety and well being.
No, you may report what you know or suspect may be happening. Trained social workers will conduct a private interview with the individual that you are concerned about.
The Ombudsman, not APS, has jurisdiction to investigate abuse reports of those residing in a board and care facility or a skilled nursing facility. To make a report to the Ombudsman, call (209) 529-3784.
What's New? Fair Labor Standards (FLSA) Update:
Effective February 1st, 2016, IHSS/WPCS providers can be paid overtime, IHSS providers can be paid for travel time, IHSS providers can be paid for certain periods of wait time.
Frequently Asked Questions
There are aged, blind or disabled persons who are limited in their ability to care for themselves and cannot live safely at home without help. This includes those who would be able, with help, to return to their home from a hospital, nursing home or a Board and Care Facility. This help may be provided to eligible persons through In-Home Supportive Services (IHSS).
- Must be aged (65 years or older), blind, or disabled.
- Unable to live safely at home without help.
- Must meet financial need.
If you receive SSI/SSP then you meet the program's financial need requirement. Others may also be eligible, but may need to pay a portion of the cost for services.
To apply for In-Home Supportive Services call 558-2637, Monday through Friday between the hours of 8:00 am - 5:00 pm. Your information will be taken over the phone and your case will be assigned to a social worker who will, at a later date, come to your home to conduct a Needs and Risk assessment. If you do not currently have Medi-Cal, a Family Services Specialist will come to your home to assist you with the application process to determine if you are eligible for Medi-Cal.
The social worker conducts an assessment of the tasks you need assistance with and identifies potential risks based on your medical condition and your living arrangement. The social worker takes into consideration assistance you may be receiving from your family, friends or other available community resources. The needs assessment will determine which services, if any, are needed and how often they need to be provided in order for you to remain safely in your own home. Please note that a Health Care Certificate form SOC 873 IHSS Health Care Certification SOC 873 [PDF] will need to be completed by a licensed health care professional stating the need for IHSS services before IHSS can be approved.
Additional IHSS Information:
- IHSS Services and Assessment Video
- Voluntary Provider Training Curriculum
- Your Rights: Asking For A Hearing
Additional FLSA Information:
- FLSA Reinstatement of Implementation of Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the IHSS and Waiver Personal Care Serveice Programs ACL 16-01
- Exemption to Provisions of SB 855 & 873 Relating to the IHSS and WPCS Programs for Family Live-In Care Providers ACL 16-07
- Adult Protective Services
- 24 Hour Reporting
- Adult Services
- Intake Phone
Copyright © Stanislaus County, California 2015
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Adult Protective Services
This site cannot accept reports of abuse or neglect of elders or dependent adults. To make a report,
please call the 24 hour reporting line at:
Child Protective Services
Professionals, who in the course of their work, come in contact with families and children (medical practitioners, non-medical practitioners, daycare providers, probation officers, social workers, etc.) MUST report to a "child protective agency" (Police, Sheriff, Probation, Child & Family Services). All other citizens MAYreport. (Penal Code Section 111165):
- physical abuse
- sexual abuse
- severe or general neglect
- willful cruelty or unjustifiable punishment
- unjustifiable mental suffering
- any of the above in out-of-home care
A phone report must be made immediately upon suspicion or knowledge. A written report is required within 36 hours.
Reporting forms can be requested by calling the C.P.S. 24-hour phone line at:
209-558-3665 or 1-800-558-3665
Information and Referral
For assistance with CalWORKs, CalFresh (Food Stamps) and or Medi-Cal or if you want to apply for assistances, please call: 1(877) 652-0734
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